FEEDBACK THAT WORKS!
Setting Expectations
We are excited to welcome back Melissa Wood, who will give us another installment of FEEDBACK THAT WORKS!
Setting expectations should be the cornerstone of your coaching efforts, but are you clearly communicating expectations?
Research shows that one of the top reasons for lack of job satisfaction is communication issues with one’s manager/supervisor. Leaders often make incorrect assumptions that employees have all the information needed to follow through with the expectations, yet, if asked, the employee doesn’t agree. They seem to have a completely different picture about what is expected. This is an obvious disconnect, resulting in a failure to deliver on results, an exchange of blame, and damaged relationships.
In this presentation we will learn how to set clear expectations and ensure everyone is on the same page. Setting expectation is a universal coaching skill that leads to seamless communication and helps to overcome barriers.
Join us as we learn and grow together!
About the speaker:
Melissa Wood has over 25 years of experience in operational excellence and leadership effectiveness, molding front line leaders and offering coaching to executives. Melissa is the owner of Priorities C2L consulting. She is a 2012 contributor in the nationally recognized Walk the Talk published book “Hey Leader, Wake Up and Hear the Feedback.” She holds two international and global certifications with the largest full-service training consulting firms in the world focused on sales, leadership and service solutions. She holds her Lean Six Sigma Certification because good leadership is driven with accountability. She is a recent annual "Integrity" award winner at Etech and is considered adynamic international leadership expert, basing her instruction on logic and passion with the ability to provide coaching on the fundamentals of leadership success from both professional and biblical perspectives. Melissa has a passion for leaders of today and leaders of tomorrow. As such, she has been serving for almost a decade as a youth director where she inspires teenagers to simply not make an impression but an IMPACT.
This program is pending 1.00 general credit towards PHR, SPHR, and GPHR recertification through HRCI and 1.00 Professional Development Credit towards SHRM-CP and SHRM-SCP recertification through SHRM.
Mid-Cities HR Association is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.
All online reservations are due by NOON on the Monday before the meeting. Online registration will be closed at that time.
Attendees not registered online will be considered Walk-In registrations and will be charged the guest rate of $35.
Cancellations & Payments:
We regret that we must charge members and guests the cost of the event when cancellations are not received at least 48 hours prior to the event day. Also, all payments must be made before or by the time of attendance. By submitting your registration, you agree to these conditions. We appreciate your understanding and support.
Use of Materials
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